When should a security officer engage in physical intervention?

Engaging in physical intervention should be viewed as a serious and responsible action, reserved for situations where it is absolutely necessary. The idea that physical intervention should only be used as a last resort is grounded in the principles of de-escalation and the preservation of safety. In many cases, security officers are trained to first utilize communication and negotiation to resolve conflicts. This approach helps to minimize risk and prevent escalation into violence.

When there is a direct threat to safety—whether it involves the officer, the individuals involved, or bystanders—then physical intervention may become necessary to neutralize that threat. This practice aligns with legal and ethical standards that underscore the importance of proportional response, ensuring that force is used only when justified and required to protect individuals from imminent harm. By prioritizing this approach, security officers can uphold their duty to maintain safety and order while minimizing potential harm and legal ramifications that might arise from the unnecessary use of physical force.